Terms of Service & Refund Policy

Last Updated: September 12, 2025

1. Introduction

Welcome to Aurema LLC (“Aurema,” “we,” “us,” or “our”). These Terms of Service & Refund Policy (“Terms”) govern your engagement with and use of our professional services, including but not limited to AI solutions, strategic branding, and communication design (collectively, the “Services”).

By engaging our Services, you (“Client,” “you”) agree to be bound by these Terms. Please read them carefully.

2. Scope of Services & Project Proposals

The precise scope, deliverables, timelines, and fees for each project will be detailed in a separate, written Project Proposal or Statement of Work. This document will be agreed upon and signed by both Aurema and the Client before any work commences. The Project Proposal will form an integral part of this agreement.

3. Client Responsibilities

For a project to be successful, timely collaboration is essential. The Client agrees to provide all necessary information, materials (e.g., text, images, brand assets), and feedback required for the project in a timely manner. Delays in receiving these items may result in adjustments to the project timeline and fees.

4. Fees, Payments & Invoicing

  • Deposits: Unless otherwise specified in the Project Proposal, a non-refundable deposit of fifty percent (50%) of the total project fee is required before any work begins. This deposit secures your project in our schedule and covers the initial costs of discovery, setup, and resource allocation.
  • Final Payment: The remaining fifty percent (50%) is due upon project completion and prior to the transfer of the final, full-resolution deliverables.
  • Invoicing: All invoices will be sent electronically and are due upon receipt unless another payment schedule is detailed in the Project Proposal.
  • Late Payments: Invoices not paid within [e.g., 15] days of the due date may be subject to a late fee of [e.g., 1.5%] per month on the outstanding balance.

5. Refund Policy

At Aurema, we are committed to delivering exceptional quality and value. Due to the custom, labor-intensive, and digital nature of our Services, our refund policy is as follows:

  • Non-Refundable Deposit: The initial 50% deposit is non-refundable. This is because the deposit immediately initiates a multi-stage process that incurs real costs, including strategic planning, creative direction, and the allocation of our team’s dedicated time.
  • No Refunds on Completed Work: Refunds are not issued for services that have already been rendered or for work that has been completed as per the agreed-upon Project Proposal. Once a project milestone is approved or final deliverables are sent, the work is considered complete.
  • Client Cancellation: If the Client chooses to terminate a project before completion, the Client will be responsible for payment for all hours worked up to the date of termination. Any payments made beyond the cost of work performed may be eligible for a partial refund, determined at the sole discretion of Aurema LLC.
  • Our Commitment to Satisfaction: While we do not offer refunds, our priority is your satisfaction. We will make every reasonable effort to address any issues and work collaboratively to ensure the final deliverables meet the objectives outlined in the Project Proposal.

6. Intellectual Property Rights

Upon receipt of the full and final payment, Aurema grants the Client full ownership and rights to the final, approved project deliverables as outlined in the Project Proposal.

Aurema LLC retains the right to:

  • Showcase the work in our portfolio, website, and other promotional materials.
  • Retain ownership of all preliminary concepts, internal processes, proprietary technology, and any draft materials not selected as the final deliverable.

7. Confidentiality

Both Aurema and the Client agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the project. This information will not be disclosed to any third party without prior written consent.

8. Term & Termination

This agreement can be terminated by either party with [e.g., 30] days written notice. If termination occurs, the Client is required to pay for all services rendered up to the date of termination. Aurema reserves the right to terminate the agreement immediately if the Client breaches any of these Terms.

9. Limitation of Liability

[This section, in particular, requires review by a qualified legal professional.] Aurema LLC’s liability to the Client for any claims, damages, or losses shall be limited to the total amount of fees paid by the Client for the Services outlined in the specific Project Proposal.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [State where your LLC is registered, e.g., Wyoming], United States, without regard to its conflict of law principles.

11. Contact Information

For any questions or clarifications regarding these Terms, please contact us at: hello@aurema.site